Aromaaz Treasure respects your privacy and is committed to protecting the personal information of our customers, suppliers, and website visitors. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using our website, products, or services, you agree to the terms of this Privacy Policy.
If you have any questions or concerns regarding this policy, please contact us at info@aromaaztreasure.com.au. For more information about privacy laws in Australia, please visit the Office of the Australian Information Commissioner (OAIC) website.
To operate our business and provide our products and services effectively, Aromaaz Treasure may collect personal information directly from you or through your interactions with our website.
This information may be collected when you:
· Place an order
· Create an account
· Contact us via email, phone, SMS, social media, or website forms
· Subscribe to newsletters or marketing communications
· Participate in surveys or promotions
All correspondence may be recorded and stored for sales, customer service, accounts, and operational purposes.
By providing your information, you consent to Aromaaz Treasure collecting, storing, and using your personal information as outlined in this policy. Some data may be stored on secure servers located outside Australia.
We may collect and process the following types of information:
1. Website Usage Information
Information about how you interact with our website, including pages viewed, session duration, and browsing behaviour.
2. Device & Technical Information
Details such as IP address, browser type, operating system, device identifiers, and referring URLs.
3. Contact Details
Your name, email address, phone number, and postal address when voluntarily provided.
4. Account Information
Login credentials and account preferences if you register an account with us.
5. Customer Support Information
Information you provide when contacting us for enquiries, support, feedback, or complaints.
6. Payment Information
Payment details required to process transactions. Aromaaz Treasure does not store full credit card details. All payments are securely handled by trusted third-party payment processors.
7. Third-Party Information
We may receive limited information from third-party platforms (such as couriers, payment gateways, or marketing partners) where permitted by law. SMS opt-in data and consent are not shared except where required to operate messaging services.
We use collected information to:
· Process and fulfil orders
· Provide customer service and support
· Manage accounts and transactions
· Improve our website, services, and product offerings
· Communicate with you regarding orders, updates, and enquiries
· Send marketing communications where consent has been provided
· Prevent fraud, misuse, and security threats
· Meet legal and regulatory obligations
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
Sensitive information transmitted via our website is protected using Secure Socket Layer (SSL) encryption. Payment data is processed securely by third-party providers and is not retained by Aromaaz Treasure.
Personal information may be stored electronically or in hard copy and may be held on secure servers located overseas. We follow industry-accepted security standards to safeguard your data.
You may request access to, correction of, or deletion of your personal information at any time by contacting us. If you have an online account, you may also update your details through the My Account section.
We will respond to all reasonable requests in accordance with applicable privacy laws.
Our website uses cookies, pixels, and similar technologies to:
· Improve website functionality
· Remember shopping cart contents
· Analyse website traffic and performance
· Deliver relevant advertising and marketing
Cookies may also be used to trigger cart reminder emails or SMS notifications. You can manage or disable cookies through your browser settings, although some website features may be affected.
You may choose to limit or opt out of targeted advertising by:
· Adjusting your browser or device privacy settings
· Using industry opt-out tools provided by advertising alliances
· Enabling “Do Not Track” (DNT) settings where supported
Even if you opt out, some data may still be collected for operational purposes such as fraud prevention.
When placing an order, we collect necessary personal and payment information to process billing, delivery, and customer communication. If an issue arises with your order, we may use your contact details to resolve it promptly.
Aromaaz Treasure may contact you via email, phone, or SMS for:
· Order updates
· Account notifications
· Customer service matters
· Promotional or marketing communications (with consent)
You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
We may engage trusted third-party providers (such as payment processors, couriers, IT services, and marketing platforms) to support our business operations. These parties only receive information necessary to perform their services and are prohibited from using your data for any other purpose.
We do not sell or disclose personal information for unrelated or unauthorised purposes.
We may disclose personal information if required by law or where disclosure is necessary to protect our legal rights, comply with court orders, or respond to lawful government requests.
Our website may contain links to third-party websites. Aromaaz Treasure is not responsible for the privacy practices or content of external sites. This policy applies only to www.aromaaztreasure.com.au.
We may update this Privacy Policy from time to time. Any changes will be posted on this page and may also be communicated via email, SMS, or website notices. We encourage you to review this policy periodically.
If you believe your privacy has been breached or wish to make a complaint, please contact us at info@aromaaztreasure.com.au. We will investigate and respond in accordance with applicable privacy laws.
support@aromaaztreasure.com.au
1300 522 766 / 1300 LBAROMA
332 Leakes Road, Truganina Melbourne Victoria 3029.
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