At Aromaaz Treasure, we take great care in packing and dispatching our products. Please read our policy carefully to understand how returns, refunds, and replacements are handled.
· Any discrepancies, damages, shortages, or incorrect items must be reported within 7 days of receiving your order.
· Claims made after 7 days from the date of receipt will not be accepted.
· Please ensure you provide your invoice number, order details, and clear photographs (if applicable) when reporting an issue.
· Returns, refunds, or replacements will only be considered if reported within 7 days of delivery.
· No returns or exchanges will be accepted beyond 60 days from the invoice date, under any circumstances.
· All returned products must be unused, unopened, and in original resalable condition.
· If an error has occurred on the part of Aromaaz Treasure (incorrect item supplied, damaged goods, or invoicing error), we will arrange a replacement or refund and cover the return shipping costs.
· In some cases, customers may be required to return the goods via Australia Post or a nominated courier, with return freight reimbursed once the goods are received and verified.
· For international orders, faulty or damaged goods may be accepted for return provided full tracking details are supplied.
· If an incorrect order is placed by the customer or in the case of a change of mind, returns may be accepted only if reported within 7 days and products remain unopened and unused.
· Such returns will incur a 20% restocking fee, which covers handling, inspection, and warehouse processing costs.
· Return freight costs for change-of-mind or customer-order errors are the responsibility of the customer.
· A 20% restocking fee applies to:
· Customer ordering errors
· Change-of-mind returns
· Returns reported after 7 days that are not due to an Aromaaz Treasure error
· All returns must be securely packed and include a letter with:
· Invoice number
· Customer name and contact details
· Reason for return
· Whether a refund, credit, or replacement is requested
· Returns without sufficient information may result in processing delays.
· If urgent re-dispatch is requested, payment for the replacement goods may be required upfront.
· Once the original goods are returned and inspected, an appropriate refund or credit will be issued.
· Indent, special-order, or custom products are non-refundable and non-returnable, including change-of-mind cancellations.
· Opened, used, or partially used products are not eligible for return, refund, or credit.
This policy operates in accordance with the Australian Consumer Law (ACL). Customers are entitled to a replacement or refund for major product faults as defined under the ACL.
support@aromaaztreasure.com.au
1300 522 766 / 1300 LBAROMA
332 Leakes Road, Truganina Melbourne Victoria 3029.
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